Case Story
Enterprise Edition

US Government Agency (1)
 
A government agency deployed the Alexander SPK Enterprise Edition to their servers and desktops. Within minutes of sending out the SPK Agents, reports came in about old crashes. They had no idea that so many people were having so many problems because they were not reporting them! The SPK pinpointed problematic drivers that were still in use which they immediately replaced.

Things ran flawlessly for about one year, until they got in a new batch of PCs and deployed the standard desktop image to them. Shortly after that SPK reported a system had crashed due to a controller error. Almost immediately following that, the user called stating her machine had crashed, but then something called SPK had recovered it.

The network administrator contacted the hardware vendor for technical support and told them to send out a new motherboard to replace the faulty one. They refused saying that they had to run through their standard diagnostics process. The admin told them it was unnecessary because he had already diagnosed the problem with the SPK Crash Report. They insisted on the diagnostics process. So they did it and it was inconclusive. Then they wanted to send out a tech to investigate further. They went back and forth for a while longer when, finally, the admin asked for the tech’s e-mail address and sent him a copy of the crash report straight from the SPK Management Console. The next day, he received his new motherboard which immediately solved the problem and saved the admin pointless costly hours on the phone with tech support.

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