Case Story
NetWare Edition

A Leading Backup Software Vendor 
 
One of the leading backup software manufactures called the president of Alexander LAN, Inc. The company had just completed a financial analysis of customer support and found that one group of customers cost less to support than all others. Upon close analysis they found that they were users of the Alexander SPK. Further analysis revealed 3 reasons: (1) they had fewer crashes; (2) when they did crash they were able to resolve the cause of most of them in under 10 minutes without any outside help, and; (3) when they needed outside help, they would send the SPK Crash Report which would be used by the vendor’s support engineers and greatly simplified resolution.

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